FAQs

A collection of common questions asked about Cargocost

If you have a question that has not been answered here please contact us and we will be happy to help.

 

sea freight quote

 

  1. What is Cargocost?
  2. How do I register and obtain my international freight quote?
  3. How do I make a booking?
  4. What does Cargocost freight calculator offer?
  5. What is LCL cargo?
  6. What is FCL cargo?
  7. What destinations do you ship to?
  8. What destinations do you import from?
  9. What can I Export?
  10. What can I Import?
  11. Can you ship my personal effects?
  12. My shipment contains Dangerous goods. What should I do?
  13. If my terms of shipment are DAP, DAC or even DDP, how do I receive my quotation?
  14. Can you help me with marine insurance?
  15. How do I track my shipment?
  16. Trading Terms and Conditions
  17. Pricing Policy
  18. What if I cancel a booking?
  19. How can I keep a record of freight rates, quotes and bookings?
  20. What if I require further assistance?
  21. What if Cargocost cannot quote for my shipment?

 

What is Cargocost?

Cargocost is a quick and convenient way to obtain an all-inclusive instant online part load (LCL) international freight quote, as well as a competitive quotation for container shipping (FCL) and Airfreight services.

This includes import freight from all our origins we serve worldwide to your door in the UK. In addition to, export freight from your UK address or one of our many UK depots, located nationwide, to all the destinations we serve worldwide.

You can then convert your quotation into a booking and include instructions where necessary, using our online platform, 24 hours a day, 7 days a week.

All international freight rates Cargocost provide detail:

  • Freight On Board (FOB) elements
  • Nationwide collection costs (exports)
  • Ocean freight charges
  • Any applicable surcharges
  • UK destination handling charges (imports)
  • Customs clearance fees (imports)
  • Vessel details
  • Transit times
  • Rates and Booking details
  • Door delivery (imports)

We present our customers with an all-in competitive quote: no hidden or late surcharges after you ship (Currency Adjustment Factor (CAF) and Bunker Adjustment Factor (BAF) included)

 

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How do I register and obtain my international freight quote?

To register, choose your required service, whether import or export and simply click on "Register" from the drop down menu. The information we require is very straightforward, and the minimum necessary for us to carry out the Sea freight quote, Airfreight quote and booking process efficiently.  Some of the information you provide during registration is defaulted into your bookings to make the international freight quote and booking process even quicker.

Feel free to update or print your personal registration details at any time.

As a registered user, you’ll unlock a gateway of opportunity to manage your quotations and bookings. Not to mention, registered users benefit from our most competitive international freight rates.

Unregistered users only have the ability to make 5 online enquiries.

Cargocost will allow multiple employees from the same company to register with us. We will link these users and make all company information accessible to all registered users within that company. So if someone is on leave, colleagues can still access or update his, or her, shipment details. Information remains Confidential to your company throughout.

 

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How do I make a booking?

Before you can complete your first booking, you must register your company details and establish your password (see "How do I register?" above)

When making your first booking, we will need to obtain all relevant shipping information from you. This is necessary for us to comply with our statutory requirements.

Repeat bookings are made easy with Cargocost. Our system remembers information such as the consignee and notify party from previous shipments. This is made available for you to select again without tedious typing. Other details of your most recent shipments will also be retained and will be presented as default options for you, if required.

The Cargocost shipping rates shown on the website are available to anyone who wishes to make a booking. Rates are only confirmed once you begin the booking process. Rates may change without notice, depending on the booking situation.

 

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What does Cargocost offer?

The way we are buying our products and services today is changing. If you are currently reviewing your overseas shipping arrangements and require a free no obligation review, Cargocost provides you  with the flexibility of comparing all your international freight requirements. Whether you are interested in container shipping, UK air freight or part load shipments (LCL),  by using Cargocost today, you can receive an instant online freight comparison and see if you are actually enjoying the most competitive rates in the market.  Once your order is placed with Cargocost your overseas movements are then managed via  CargoCost status reporting where you can receive daily or weekly updates on all your overseas shipments.

IMPORT - We offer:

  • Full AEO status
  • Quick handling: Direct links to HMRC
  • Customs clearance: All documentation handled
  • NVOCC services
  • Competitive international freight rates: Lower freight rates for regular customers
  • The option to import to the UK from over 120 worldwide destinations

EXPORT - We offer:

  • Nationwide receiving depots
  • Full authorised economic operator (AEO) status
  • A C-TPAT mutual recognition
  • Federal Maritime Commission (FMC) bonded & licensed
  • Ocean Transportation Intermediary (OTI) registered
  • Consignment Tracking
  • Status reporting 

 

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What is LCL cargo?

The abbreviation LCL stands for, Less than Container Load or Part Load.

It is used to describe cargo that would not fill a full container load (FCL). LCL consignments would be combined/ consolidated with other parties’ cargo at the loading warehouse to create a Full Container Load (20/40ft).

 

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What is FCL cargo?

The abbreviation FCL stands for, Full Container Load or Container shipping.

It is used to describe larger cargoes that would often be loaded by the manufacturer into either a 20ft (28 cbm) or 40ft (58cbm) container. The doors would be sealed upon loading.   

  

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What destinations do you ship to?

Cargocost currently covers most destinations throughout the Far East, Middle East, Australasia and the Americas. 

For an international freight quote, go to the Cargocost home page: select the shipping method you require and enter the relevant details. You can then view the freight rates, inclusive of collection, Freight On Board (FOB) details and vessel information.

When registering as a Cargocost customer, you can request regular sailing schedules to be sent via email to assist your forward planning.

 

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What destinations do you import from? 

Cargocost currently covers most origins throughout the Far East, Indian Sub-continent, Middle East, Australasia and the Americas.

For an international freight quote, go to the Cargocost home page: select the shipping method you require and enter the relevant details. You can then view the cost of importing the freight, inclusive of delivery and UK charges.

 

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What can I Export?

There are different requirements for import and export, FCL and LCL, cargo. Please refer to the specifications below for some guidance:

 

LCL Sea freight Export cargo requirements

Cargocost specialises in LCL (Less than Container Load) shipments. To qualify cargo must meet the following requirements:

  • Be in-gauge
  • Be non-hazardous
  • Be suitably packaged for shipment.
  • Have individual dimensions that do not exceed 3m x 2.2m x 2.25m
  • Have a combined weight that does not exceed 2000kgs

If your cargo does not fulfil these requirements, please contact our Export Team on +44 (0)20 8988 8084.

 

FCL Sea freight Export cargo requirements

With the option to import Freight of All Kind (FAK) we liberate your shipping capabilities. This includes the ability to ship:

  • FCL Commercial Cargo: Business to Business
  • Motor vehicles: Cars, Boats, Motorcycles, Vans etc.
  • FCL Non- Commercial Cargo: Personal effects

Unlike most companies, we also offer:

  • The option to ship food products
  • Hazardous cargo handling
  • The option to ship out of gauge cargo

For all FCL export enquiries and for further information, please contact our team on +44 (0)20 8988 8084

 

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What can I Import?

LCL Sea freight Import cargo requirements

Cargocost specialises in LCL (Less than Container Load) shipments. To qualify cargo must meet the following requirements:

  • Be in-gauge (we can ship some out of gauge cargo, please contact the number below to find out more.)
  • Be non-hazardous
  • Cargo must not be restricted or prohibited. This excludes firearms, controlled drugs, pornographic, counterfeit goods and live animals.
  • Be suitably packaged for shipment.
  • Have individual dimensions that do not exceed 2m x 2m x 2m
  • Have an individual weight that does not exceed 3000kgs

If your cargo does not fulfil these requirements, please contact our Import Team on +44 (0)20 8988 8084.

 

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Can you ship my personal effects?

For most destinations worldwide Cargocost can handle personal effects. If this is the first time you have arranged overseas shipping, we recommend that a home survey is arranged through our Cargocost team to ensure we fully understand and meet all your personal requirements. Whether you have a handful of personal items or entire house move, our fully trained, experienced move surveyor will arrange to meet you at your residence to discuss your move in finer detail, guiding you through the whole process. This free, no obligation service offers you the perfect opportunity to ask our representative some direct and pertinent questions related to your overseas move.

Alternatively, if you are short on time, why not send us an email to help@cargocost.com with full details on your proposed move and we will guide you through the whole process.

 

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My shipment contains Dangerous goods. What should I do?

Cargocost handles dangerous goods to many overseas destinations. It is very important to remember that your shipment of dangerous cargo is always subject to acceptance, therefore, prior to confirming your sea or air freight quotation, Cargocost requires a copy of the Dangerous Goods Note together with MSDS (Material Safety Data Sheet). Further information may also be required prior to our final approval. Why not send us an email to help@cargocost.com with full details of your proposed shipment?

Please note: Dangerous cargo is subject to approval

 

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If my terms of shipment are DAP, DAC or even DDP, how do I receive my quotation?

This is not a problem. Simply send an email to help@cargocost.com with full details of your shipment, including cargo dimensions and complete delivery address where your shipment needs to be delivered.

We will reply in most cases same day or the following working day. Dont forget to add any special delivery requirements, like tail-lift required at delivery point or additional labour and be sure to specify if delivery point is a commercial facility or residential. This same information also applies to container shipping and applicable to Airfreight.

 

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Can you help me with marine insurance?

In most cases yes. All business transacted by Cargocost is done so under the Standard Trading Terms and Conditions of British International Freight Association (BIFA 2005) See Terms & Conditions for full details.

We would advise that marine insurance is obtained for all cargo prior to shipment as it is unlikely that the level of liability conditions outlined within the shipping documentation issues will cover the cost of any claim.

Unless we are formally instructed to provide insurance cover, the goods will travel uninsured. If you require insurance, please be sure to inform our cargocost team in writing at help@cargocost.com

 

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How do I track my shipment?

Cargocost is powered by UGL and tracking on individual consignments can be done via accessing UGL's consignment tracking tool. 

Alternatively for regular updates on all your international shipments why not register today to receive your own personal dashboard. The control tower can be sent daily, weekly or at your own leisure. 

 

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Trading Terms and Conditions

All business transacted by Cargocost is done so under the Standard Trading Terms and Conditions of British International Freight Association (BIFA2005) See Terms & Conditions for full details.

 

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Pricing Policy

Part load ocean Freight rates may fluctuate without notice due to market conditions. So even if you checked a vessel and rate yesterday, that same rate may not be available when you return to make a booking.

For Door to Port shipments, any charges that are not included in the prepaid freight will be for the account of the consignee i.e. Destination PSC/THC, and Destination Documentation Fee.

Cargocost rates are specific to each registered customer. Customers are not permitted to use the rate of another registered customer.

Once the cargo is booked and confirmed, the rates remain valid for 30 days.

 

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What if I cancel a booking?

A cancellation fee or dead freight charge may apply if you cancel a shipment or part of a shipment less than 48hrs prior to our closing.

 

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How can I keep a record of quotes and bookings?

On confirmation of your booking, all details are available for you to view and print within Cargocost. This means that you have immediate confirmation that an order is on the way. You can choose to email the booking details alone, or booking and charges details.

Various reports are available to you on the Cargocost website. These will include all details of shipments made by your company. Inclusive of all existing quotes, unconfirmed bookings, confirmed bookings and shipped bookings (import users)

 

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What if I require further assistance?

All transactions can be completed on the Cargocost website.

Online help is available via our “Frequently Asked Questions” (FAQs) section on the site.

If you have a problem or are unable to work out what to do, please email: help@cargocost.com

The Cargocost team will endeavour to respond within 4 working hours. (Mon – Fri, 9am-5pm)

For very urgent or critical problems please contact the Cargocost team on: +44 (0)20 8988 8084.

 

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What if Cargocost cannot quote for my shipment?

If you have a shipment that you feel cannot be handled by Cargocost, please contact us by phone for further advice.

 

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